CTS

Individual training solutions

+48 12 655 17 36  

Business Process Management

BPM

Training name: BPM

Duration (in days): 5 days

Description

This training provides participants with comprehensive knowledge about modern process management methods and techniques. This knowledge makes it possible to analyse, improve and optimize business processes, employ modelling techniques to enhance process maintainability, and to build automated process support systems.

Objectives

This knowledge makes it possible to analyse, improve and optimize business processes, employ modelling techniques to enhance process maintainability, and to build automated process support systems.

Audience

For people who have practical experience of business processes is recommended.

PreRequisites

For people who have practical experience of business processes is recommended.

Topics

1.

Process

-oriented organization: benefits and preconditions

Overview of organizational structures

Benefits and costs of process

-oriented structure

Process

-oriented structures as pre

-conditions for BPMN

2.

Describing business processes: goals

  • Why bother describing? General benefits of defined processes
  • Workflow specification

–better awareness

  • Knowledge distribution
  • Basis for process optimization and improvement
  • Basis for process automation
  • Basis for business re

-design

3.Business process “as is”: elicitation and negotiation

  • Skills required for effective elicitation
  • The psychology of elicitation: communication
  • Business process sources
  • Process boundaries, context and stakeholders
  • Stakeholders relationship management
  • Questioning techniques: interviews and questionnaires
  • Observation: field observation, apprenticing, contextual enquiry
  • System archaeology
  • Verification and validation of process description
  • Attributes of process requirements

4.Modelling: a superior description method

  • History and methods of systems modelling
  • History and methods of business process modelling
  • Benefits of modelling
  • Pre

-conditions for successful modelling

5.Business process modelling: techniques

  • Structure

-oriented models

  • Data models
  • Behavioural models
  • Interaction models
  • UML

6.Businessprocess modelling: BPMN

  • History and development of BPMN
  • Business process and tasks, control flow
  • Forming basic process flow with gateways
  • Modelling events
  • Mapping process on structure

–pools and swim lanes

  • Data flow in BPMN
  • Solving typical business needs in BPMN
  • Modelling tools

7.Business rules as part of business process

  • Business rules definition
  • Business rules elicitation
  • Combining business riles and process
  • Business rules maturity model

8.Business process analysis and improvement: towards business process “to be”

  • User

-centred process design

  • Creativity methods
  • Validation and verification of improved model
  • Prototyping
  • Performance indicators
  • Measuring performance indicators: scales and metrics
  • Choosing Key Performance Indicators
  • Metrics and measurement
  • Process improvement and maturity standards: CMMI, SPICE and more
  • Process optimization types
  • Conflict types and how to solve them
  • Conflict escalation models
  • Negotiation and consolidation techniques
  • Special case: business process re

-engineering

9.Business process management: changes and continuous improvement

  • Business Process Management cycle
  • Product quality, project quality and process quality
  • Juran, Deming and Ph. Crosby: quality is free
  • Flexible process improvement
  • Continuous improvement

–benefits and methods10.

Business Process Management and IT

  • Process management in historical

perspective

  • BPM as engineering discipline and its connection to IT development
  • IT systems supporting business processes
  • Business analysis and requirements engineering for IT systems

11.The power of BPMS

  • Integrated IT support for business process
  • Integrating ERP, CRM and other IT systems
  • BPMS

–a fully integrated business process system

  • Goals and benefits of BPMS
  • Development of BPMS
  • Aligning business and IT

–SOA architecture

  • Building BPMS using modelling and BPMN

12.Social aspects of introducing BPM and BPMS

  • Processes and organizational power structure
  • Process management and changes and organizational culture types
  • Process changes and decision theory
  • Process changes, cognitive dissonance and the theory of perspective
  • How to win over opposition to process management

 

 

Technical requirements

* VAT not incl. It concerns only customers from Poland* VAT not incl. It concerns only customers from Poland

In case customers from Poland prices can be negotiated

VAT not incl. It concerns only customers from Poland

%}