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ISO 20000

Introduction to the implementation of an IT Service Management System (SMS) based on ISO 20000

Training name: Introduction to the implementation of an IT Service Management System (SMS) based on ISO 20000

Duration (in days): 1 days

Description

This one-day training enables participants to be familiar with the basic concepts of implementation and management of an IT Service Management System (SMS) as specified in ISO/IEC 20000-1:2005. The participant will learn the different components of an SMS, including the SMS policy, measuring performance, management’s commitment, internal audit, management review and continual improvement.This one-day training enables participants to be familiar with the basic concepts of implementation and management of an IT Service Management System (SMS) as specified in ISO/IEC 20000-1:2005. The participant will learn the different components of an SMS, including the SMS policy, measuring performance, management’s commitment, internal audit, management review and continual improvement.

Audience

  • IT Professionals wanting to gain a comprehensive knowledge of the main processes of an IT Service Management System (SMS)
  • Staff involved in the implementation of the ISO 20000 standard
  • Expert advisors in IT
  • Managers responsible for implementing an SMS
  • Auditors
    • IT Professionals wanting to gain a comprehensive knowledge of the main processes of an IT Service Management System (SMS)
    • Staff involved in the implementation of the ISO 20000 standard
    • Expert advisors in IT
    • Managers responsible for implementing an SMS
    • Auditors

Topics

  • Introduction to the ISO 20000 family of standards family
  • Introduction to management systems and the process approach
  • Presentation of main processes of an SMS
  • Implementation phases of the ISO 20000 framework
  • Continual improvement of IT management
  • Conducting an ISO 20000 certification audit
    • Introduction to the ISO 20000 family of standards family
    • Introduction to management systems and the process approach
    • Presentation of main processes of an SMS
    • Implementation phases of the ISO 20000 framework
    • Continual improvement of IT management
    • Conducting an ISO 20000 certification audit

In case customers from Poland prices can be negotiated

VAT not incl. It concerns only customers from Poland

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