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ISO 20000


Description

Number : ISO 20000 Introduction Created at : 2016-06-21 11:03


This one-day training enables participants to be familiar with the basic concepts of implementation and management of an IT Service Management System (SMS) as specified in ISO/IEC 20000-1:2005. The participant will learn the different components of an SMS, including the......Show more

In case customers from Poland prices can be negotiated

VAT not incl. It concerns only customers from Poland

Description

Number : ISO 20000 Foundation Created at : 2016-06-21 11:26


  This course enables participants to learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005, as well as the best practices for implementing the IT Service Management processes starting from......Show more

In case customers from Poland prices can be negotiated

VAT not incl. It concerns only customers from Poland

Description

Number : ISO 20000 Lead Implementer Created at : 2016-06-21 11:41


This five-day intensive course enables participants to develop the necessary expertise to support an organization in implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005. Also, the participant will gain a thorough understanding of......Show more

In case customers from Poland prices can be negotiated

VAT not incl. It concerns only customers from Poland

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